About my work

Q.  Do you create the jewelry featured on this website?

A.  Yes! Each piece is individually handcrafted by me in my studio located in Mandeville, Louisiana (approximately 35 miles north of New Orleans, LA).

Q.  Besides your website, where can I find your jewelry?

A.  You can find a limited collection of my jewelry can be found at The Wild Osprey, located at 522 Girod Street in Old Mandeville, LA.

Q.  What techniques do you use to create your jewelry, and do you have a favorite?

A.   I love creating jewelry, rather it's simple wire-wrapping to add beads to earrings or a chain, to piercework (using a jeweler's saw to cut out a design from a piece of metal, to adding texture via hammers and files, to soldering (using a torch to join pieces of metal together), to setting stones.  My favorite technique depends on my mood: melting metal can be fun, hammering can be cathartic.  ;-)

Q.  Do you do custom work or customizable work?

A.  I do occasionally accept custom commissions.  A non-refundable 50% deposit is required in advance.  I keep the customer apprised of the design and fabrication progress, via email/photos.  In addition, I do sometimes customize pieces upon request.  For example, if there is a pair of earring you like that feature a certain gemstone bead, but you'd prefer a different color, I can often accommodate that request.  Feel free to reach out via the Contact tab.

Shipping

Q.  How long will it take my item to ship?

A.  Ready-made items will ship within 2 business days.  Made-to-order items will usually ship within 5-7 business days.  Orders placed around holidays may take longer. 

Q.  How do items ship?

A.  Items are carefully packaged in either a padded envelope or a small shipping box and sent via USPS First Class Mail (with delivery confirmation), unless the customer requests an alternate shipping method.  Please note:  if you pay via PayPal, I will ship only to the address you registered on PayPal.  This is required in order for the item to be covered by PayPal Protection.  (Please note that items are created, stored and shipped from a smoke-free, dog-friendly environment. I inspect carefully before shipping, but thought it important to mention.)

Q.  Do you offer international shipping?

A.  At this time, I do not offer international shipping.  It is, however, something I hope to offer in the future.

Returns, exchanges and repairs

Q.  Do you accept returns or exchanges?

A.  While I hope you'll love the piece as much as I loved creating it, I understand that sometimes plans change.  In the unlikely event you'd like to return an item for exchange or refund, my policies are as follows:

• Customer must send an email to support@lisaraspino.com within 7 calendar days of receiving the item to request a return authorization.  In the case of damage or defect, please attach photos to the email.
• Once the return authorization is granted, the item must be securely packaged and shipped back via First Class Mail (with Delivery Confirmation) within 5 business days.
• The returned item must in new, unused condition (except in the case of defect or damage occurred in transit).
• The buyer is responsible for return shipping (except in the case of defect or damage occurred in transit).
• In many cases, a piece of jewelry can be repaired.  If the damage occurred due to defect in design, I will repair it and ship it back to you at my expense. If the damage occurred due to accident on the wearer's behalf, I will repair it at a nominal charge, plus shipping.
• Refunds are processed within 3 business days.  Exchanges are processed within 3 to 7 business days (depending on whether replacement is ready-made or made-to-order).

Q.  The earrings I purchased are among my favorites, but I lost one!  Help!

A.  Relax!  If I have the materials to recreate it, I can absolutely make and sell a single earring.

Miscellaneous

Q.  Do you share my information with other parties?

A.  Ewww... no.  I do not share any identifiable information with any third party. 

Q.  Where can I more about your Terms and Conditions and Privacy Policies?

A.   You can learn more here.

Q.  Who is Ripley?

A.  Short answer: Ripley is my dog -- but she's so much more than that. 

A.  Long answer:  Ripley is an Australian Cattle Dog (blue heeler).  While she's doesn't herd cattle, she does sometimes spend time in my jewelry studio where she is responsible for loss-prevention.  In other words, if I drop a small metal bit - or worse, a stone - and gasp (or cuss), she immediately watches where the item landed.  She stares until I can determine where she is looking.  She's self-taught and has a success rate of 80+%.  She's a good girl and generously rewarded for her work.  ;-)